Terms of service

PYALI – TERMS OF SERVICE

Effective Date: [02/03/2026]

Welcome to Pyali. By accessing or using our website, purchasing our products, or interacting with our services, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using Pyali’s website or services, you agree to comply with these Terms of Service, our Privacy Policy, and any other guidelines or rules posted. If you do not agree, please do not use our services.

2. Products & Orders

  • All teas are crafted for freshness, wellness, and luxury experiences.
  • Product images, descriptions, and weights are provided for guidance; slight variations may occur naturally due to handcrafting.
  • We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing & Payment

  • All prices are in AUD (or your local currency) and include applicable taxes where indicated.
  • We accept the payment methods listed at checkout.
  • Payment is processed securely, and you agree to pay all charges incurred for your order.

4. Shipping & Delivery

  • Shipping times are estimated and may vary.
  • We carefully package all products to preserve freshness and quality.
  • Risk of loss passes to the customer upon delivery.

5. Returns & Refunds

  • Opened teas cannot be returned.
  • Unopened or damaged products may be returned or exchanged within 7 days of delivery.
  • For full details, please refer to our Returns & Refunds Policy.

6. Use of Website & Intellectual Property

  • All content, images, logos, and branding on Pyali’s website are our property.
  • You may not copy, reproduce, or use any content for commercial purposes without explicit permission.

7. Limitation of Liability

  • Pyali is not liable for indirect, incidental, or consequential damages arising from use of our products or website.
  • Our liability is limited to the purchase price of the product purchased.

8. Governing Law

These Terms of Service are governed by the laws of [Insert Country/State], without regard to conflict of law principles

9. Modifications

  • Pyali reserves the right to update or revise these Terms at any time.
  • Continued use of our website or services constitutes acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: info@pyali.com.au
  • Phone: +61 413719937
  • Address: Edmondson Park, NSW 2174