Shipping policy
PYALI – SHIPPING POLICY
Effective Date: 02/03/2026
At Pyali, every order is carefully packed to help ensure your tea arrives fresh and in excellent condition.
1. Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During promotional periods or other busy times, processing may take up to 5 business days.
You will receive an email confirmation after placing your order and another notification when your order has been dispatched.
1. Delivery Within Australia
Estimated delivery times after dispatch are:
• Standard shipping: approximately 3–7 business days
• Express shipping: approximately 1–3 business days, where available
Free standard shipping is available on Australian orders over $65.
1. Delivery to the United States
We currently ship selected products to the United States.
Estimated delivery time after dispatch is approximately 7–21 business days.
International delivery times are estimates and may vary because of customs processing, carrier delays, public holidays or other circumstances outside our control.
1. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, order weight and available shipping method.
The free-shipping offer for Australian orders over $65 does not apply to orders delivered to the United States unless otherwise stated.
1. Customs Duties and Taxes
Orders delivered to the United States may be subject to customs duties, import taxes or other charges.
Where these charges are not collected at checkout, they are the customer’s responsibility. Pyali cannot control or predict charges imposed by customs or other government authorities.
1. Order Tracking
When tracking is available, your tracking information will be included in the shipping-confirmation email.
Please allow some time for the carrier’s tracking system to update after your order has been dispatched.
1. Incorrect Delivery Information
Please check your name, delivery address and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has been dispatched.
Additional delivery charges may apply if an order is returned because an incorrect or incomplete address was provided.
1. Delayed, Lost or Damaged Orders
If your order is significantly delayed, lost in transit or arrives damaged, please contact us as soon as possible at info@pyali.com.au.
For damaged deliveries, please include your order number and photographs of the product and packaging so we can investigate and assist you.
1. Contact Us
For questions regarding shipping or your order, please contact:
Email: info@pyali.com.au
We aim to respond within 1–2 business days.
1. Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
During promotional periods or other busy times, processing may take up to 5 business days.
You will receive an email confirmation after placing your order and another notification when your order has been dispatched.
1. Delivery Within Australia
Estimated delivery times after dispatch are:
• Standard shipping: approximately 3–7 business days
• Express shipping: approximately 1–3 business days, where available
Free standard shipping is available on Australian orders over $65.
1. Delivery to the United States
We currently ship selected products to the United States.
Estimated delivery time after dispatch is approximately 7–21 business days.
International delivery times are estimates and may vary because of customs processing, carrier delays, public holidays or other circumstances outside our control.
1. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, order weight and available shipping method.
The free-shipping offer for Australian orders over $65 does not apply to orders delivered to the United States unless otherwise stated.
1. Customs Duties and Taxes
Orders delivered to the United States may be subject to customs duties, import taxes or other charges.
Where these charges are not collected at checkout, they are the customer’s responsibility. Pyali cannot control or predict charges imposed by customs or other government authorities.
1. Order Tracking
When tracking is available, your tracking information will be included in the shipping-confirmation email.
Please allow some time for the carrier’s tracking system to update after your order has been dispatched.
1. Incorrect Delivery Information
Please check your name, delivery address and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has been dispatched.
Additional delivery charges may apply if an order is returned because an incorrect or incomplete address was provided.
1. Delayed, Lost or Damaged Orders
If your order is significantly delayed, lost in transit or arrives damaged, please contact us as soon as possible at info@pyali.com.au.
For damaged deliveries, please include your order number and photographs of the product and packaging so we can investigate and assist you.
1. Contact Us
For questions regarding shipping or your order, please contact:
Email: info@pyali.com.au
We aim to respond within 1–2 business days.