Shipping policy

PYALI – SHIPPING POLICY

Effective Date: 02/03/2026

At Pyali, every cup of tea is crafted with care, blending heritage, wellness, and luxury. To ensure your tea arrives fresh and perfect, we have carefully designed our shipping process. Every Pyali tea is shipped with care, ensuring that your cup of calm and wellness arrives perfectly, every time.

1. Processing Time

  • Orders are typically processed within 1–3 business days.
  • During high-demand periods or special promotions, processing may take up to 5 business days.

2. Shipping Methods & Delivery Times

  • We ship via trusted carriers to ensure safety and timely delivery.
  • Standard Shipping: 3–7 business days (within Australia)
  • Express Shipping: 1–3 business days (where available)
  • International Shipping: 7–21 business days, depending on destination and customs.
    Please note that delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and shipping method.
  • Free standard shipping may be available for orders above a certain value – check our website for details.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • Use the tracking number to monitor the progress of your package.

5. Packaging & Care

  • All Pyali teas are carefully packaged to preserve freshness, aroma, and quality.
  • Packages include protective materials to avoid damage during transit.
  • Luxury packaging is designed to reflect the premium nature of our teas.

6. Shipping Restrictions

  • Currently, we ship to Australia, Canada, New Zealand, UK & US
  • Some products may have restrictions due to customs regulations or perishable contents.

7. Lost or Damaged Packages

  • If your order is lost, damaged, or delayed, contact us immediately at:
    • Email: info@pyali.com.au
    • Phone: +61413719937
  • We will investigate with the carrier and provide a replacement or refund where appropriate.

8. Contact Us

If you have questions about shipping, delivery, or your order, please contact our team:

  • Email: info@pyali.com.au
  • Phone: +61 413719937